Last Updated: 29 May 2025
Business Name: IYEBEAUTY LTD (trading as Yogirls)
Registered Address: 5 Brayford Square, London, England, E1 0SG
At Yogirls, we stand by our mirrors. If you’re unsatisfied, our streamlined returns process ensures clarity and fairness.
Summary Table
| Return Type | Window | Conditions | Refund Time |
|---|---|---|---|
| Defective Item | 14 days | Photo/video proof required (submit within 7-14 days) | 5 business days |
| Non-Defective | 14 days | Undamaged, resalable (opened packaging accepted) | 7 business days |
1. Return Window
- 14 calendar days from delivery date.
- Applies to all purchases, including sale items.
2. Valid Return Reasons
| Situation | Procedure |
|---|---|
| Defective Product | Submit photo/video evidence → Full refund without return |
| Incorrect Item | Return unused in original packaging |
| Change of Mind | Item must be undamaged and resalable |
Key Notes:
- ✖️ Not Covered: Damage from misuse (e.g., dropping, water exposure on non-waterproof models).
- ✔️ Sale Items: Full refund rights apply even for discounted products.
3. Return Process
Step 1: Notify Us
→ Email support@yogirls.co.uk within 14 days.
→ Include: Order ID + photos/videos (if defective).
Step 2: Validation
→ We respond within 24 business hours with:
- Return label (for non-defective items).
- Further instructions (if defective).
Step 3: Refund
→ Processed within 5-7 business days via PayPal.
4. Return Costs
| Return Type | Cost Responsibility |
|---|---|
| Defective Item | Covered by Yogirls |
| Non-Defective | Paid by customer |
| Important: Use tracked shipping (e.g., Royal Mail). Unreturned items void refund eligibility. |
5. Manufacturer Warranty
- Applies separately for manufacturing flaws (check product documentation).
- Exclusions: Physical damage, water exposure, or unauthorised modifications.
- Activation: Retain original proof of purchase.
6. Legal Transparency
Business Identity:
- IYEBEAUTY LTD | Registered in England
- VAT Number: [Insert if applicable]
Compliance:
- Consumer Rights Act 2015 (14-day right to return).
- Consumer Contracts Regulations 2013.
7. FAQs
Q: Can I exchange an item?
→ Yes! Request an exchange in your return notification.
Q: What if my return parcel is lost?
→ Use tracked shipping – we’re not liable for unreceived returns.
Q: Why 5-7 days for refunds?
→ PayPal processing times are beyond our control.
8. Policy Updates
- Changes appear on this page with a clear “Last Updated” date.
- Previous versions available upon request.
9. Contact Us
For returns assistance:
📧 support@yogirls.co.uk
📞 +44 7818 127140 (Mon-Fri, 9AM-5PM GMT)
→ Guaranteed response within 24 business hours.