Last Updated: 29 May 2025
Business Name: IYEBEAUTY LTD (trading as Yogirls)
Registered Address: 5 Brayford Square, London, England, E1 0SG

At Yogirls, we deliver your mirrors safely and efficiently across the UK. Here’s how it works:

1. Order Processing

  • Handling Time: 1-2 business days after payment confirmation (via PayPal).

  • Dispatch Notification: Tracking number emailed immediately upon shipment.

  • Peak Periods: During high demand (e.g., Black Friday), handling may extend to 3 business days.

2. UK Delivery Details

Detail Information
Shipping Cost Free on all orders
Transit Time 4-6 business days
Total Delivery Time 5-8 business days
Delivery Days Monday–Saturday (excluding UK public holidays)

Example Timeline:
Order placed Monday before 12 PM GMT → Dispatched by Wednesday → Delivered between next Monday and Wednesday.

3. Tracking Your Order

  1. Receive a tracking number via email.

  2. Monitor progress via our carriers’ portals:

    • Royal Mail | Evri | DPD Local

  3. Opt-in for SMS updates (manage in account settings).
    Issue? Contact us within 48 hours: support@yogirls.co.uk.

4. Delivery Delays

Common causes:

  • Carrier strikes or severe weather

  • Incorrect/incomplete address

  • Customs checks (Northern Ireland shipments)
    Our response:
    → We intervene within 24 hours and update you via email.

5. Cancellations & Changes

Timing Policy
Within 24 hours Free cancellation/modification
After 24 hours Order already processing → Changes unavailable
Note:

  • Address errors incur a £10 reshipping fee.

6. Missing Packages

If tracking shows “Delivered” but not received:

  1. Check neighbours/secure locations.

  2. Verify address on your order confirmation.

  3. Report to us within 72 hours with:

    • Carrier’s written proof

    • Photo of empty delivery point
      Solution:
      → Replacement shipped within 48 hours OR full refund.

7. Delivery Areas

  • Covered: Entire UK (England, Scotland, Wales, Northern Ireland).

  • Excluded: Remote islands (e.g., Isle of Man, Channel Islands), international.

8. FAQs

Q: Can I choose the carrier?
→ No, we select trusted partners (e.g., Royal Mail) for reliability.

Q: What’s included in the package?
→ Product, installation guide, and invoice in protective sleeve.

Q: Do you offer local collection?
→ No, we operate online-only for nationwide coverage.

9. Shipping Support

📧 support@yogirls.co.uk
📞 +44 7818 127140 (Mon-Fri, 9AM-5PM GMT)
→ Response guaranteed within 24 business hours.